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Frequently asked questions
This Is Us Events offer a comprehensive event planning service. We’re able to find venues, organize catering, décor, accommodation, staffing, and equipment. We offer a tailor made service to fit your requirements. Every event is unique and we have the capacity to fulfill your requirements from start to finish.
Food Catering, photography and additional desserts available upon request. Priced separately from package pricing.
We offer party rental services and party favors as well.
We will discuss all your event requirements before giving a quotation as obviously fees charged will depend on the scale and nature of the event, complexity of planning and our level of involvement. We’ll keep in contact with you regarding our time, hours spent, and liaise with you on specific items, but we’ll also work to your budget and plan accordingly. You’ll never be charged more than we agree upon and there will be no hidden extras or surprises.
An experienced event planner saves you time and money. We will supply reputable suppliers and vendors, negotiate the best rates, discounts, terms and conditions on your behalf and coordinate all aspects of your event. Using an event planner takes away stress and worry, and gives you peace of mind to enjoy your event
Event design and event planning work hand in hand to deliver a successful event. Event design is about bringing your event to life with appropriate colors, themes, seating, etc. Whereas, event planning co-ordinates the logistic elements and budget management.
This Is Us Events offer tailor made events. This means we incorporate both event design and event planning to create that perfect event for our client.
This obviously depends on the size and nature of the event, we’d always advise you to start putting plans in place as early as possible. At certain times of year certain venues may need to be booked well in advance, as too with reputable suppliers and vendors. We advise handing over the reins to an event planner as soon as you’re aware of an event to be planned. This gives us adequate time to factor in back up plans as well as leaving ample time to negotiate, plan and ensure everything’s in place for your big day.
We’re aware that sometimes things happen which are outside of your control. In the event of needing a refund for a canceled event, do discuss this with your event planner as early as possible, before extra services and products may have been ordered. We will discuss our policies with you before entering into contracts and then liaise with you in the unfortunate event of an event being canceled.
We believe it’s important that all parties are aware of their obligations and responsibilities. This goes a long way towards maintaining professionalism, enjoying healthy relationships with loyal vendors and suppliers and ensuring our customers are always delighted with our service to them. As event planning specialists, we totally understand your concerns. We’re always happy to answer any questions you may have and seek to put your mind at rest. Take a look through our website which showcases the events we’ve held, services we offer and testimonials we’ve received.
Once item is shipped a tracking number will be sent to the email on file. Allow 3-5 business days for items to arrive. This Is US Events is not responsible for lost, stolen, and or damaged packages. If item is lost, stolen or damaged please contact carrier with tracking number as most items will have insurance. However, This Is Us may offer a solution to the problem if item damages or delays is our error. Weather and delivery delays often happen. Please place your order ahead of time and in a reasonable timeframe for assembling/designing, processing and delivery. No refunds will be given for carrier or weather delays.
An Event Planner works in different industries to design engaging, and well-organized experiences. They consider all aspects of events, including schedules, meals, and entertainment. They are responsible for organizing and coordinating meetings and special events for individuals, businesses, non-profit organizations, or other groups.


